How we process, secure, and respect your personal medical and healthcare records under Indian data protection regulations.
"Maxface Dental Clinic & Implant Center processes your contact details, dental records, and medical histories solely to provide surgical planning, clinical diagnosis, and appointment scheduling. We strictly adhere to India's DPDP Act 2023, ensuring your consent is explicit, purpose-limited, and erasable at your request."
We collect the following personal and clinical data from our patients ("Data Principals") during physical visits, digital scans, or online requests. Specifically, when you submit our online consultation booking form or training course enquiry form, we collect your **Full Name, Phone Number, and Email Address** along with your treatment preferences or clinical interest details:
In accordance with India's Digital Personal Data Protection Act (DPDP Act) 2023, your personal data is only processed for explicit clinical and legal purposes:
We use your dental 3D scans and medical records to formulate safe surgical plans (specifically for dental implants, zygomatic implants, and custom facial prosthetics).
We use your contact details to provide appointment alerts, confirmation messages, and follow-up care alerts via voice call, SMS, or WhatsApp (based on your consent).
To construct custom crown prosthetics or clear aligners, we share anonymous 3D jaw structures (iTero scans) with certified external laboratories (e.g. implant fabrication labs).
As healthcare providers in India, we are bound by strict clinical standards under the **Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002**:
**No Commercialization:** We never sell, lease, or distribute patient contact details or dental records to third-party marketing companies.
**Confidential Sharing:** Clinical information is only disclosed to consulting specialists directly involved in your care, or as required under Indian legal statutes (e.g. healthcare audits).
As a "Data Principal" (patient) in India, you hold strong, legal rights regarding how your data is handled:
You can request copies of all your dental charts, billing invoices, and 3D CBCT/iTero scanning assets at any time.
If there are any inaccuracies in your contact records or medical history summaries, you have the right to request immediate updates.
You can request the erasure of your personal data, subject to Indian medical record preservation laws (which mandate holding records for a minimum duration).
You can opt-out or withdraw your consent for WhatsApp notifications or newsletter communication at any time by contacting our desk.
We use cookies to improve your experience and analyze site traffic. A cookie is a small text file stored on your browser to recognize your preferences and track overall website usage.
Specifically, we use **Google Analytics** to gather aggregate, non-personal data on how visitors interact with our website. This helps us optimize performance, page load times, and structure.
In accordance with our commitment to privacy and India's DPDP Act 2023, tracking and analytics cookies are **disabled by default**. Google Analytics scripts will only load and fire if you click **Accept** on our cookie consent banner. If you choose to **Decline** or close the banner, no tracking cookies will be set or fired.
We employ advanced technological safeguards—including secure firewalls, role-based access, and digital encryption—to protect your medical records from unauthorized access.
Under general health guidelines in India, we retain patient records and diagnostic imaging files for a standard retention duration of **three (3) years** from the date of your last dental consultation or treatment, after which they are securely archived or permanently deleted.
If you have any questions regarding your data rights, consent withdrawal, or wish to file a grievance under India's DPDP Act, you can contact our designated Data Protection Officer and Grievance Officer directly:
Contact our reception desk if you have any questions or wish to exercise your rights under the DPDP Act 2023.